Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 
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Last updated: April 2024

1. General

2. Damages and Issues

3. Exchanges

4. Australian Consumer Rights

5. Refunds

1. General

BioPharma Pty Ltd offers a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your product must be in the same condition you received it, unopened, unused, and in its original packaging. You’ll also need proof of purchase or a receipt.

 

To initiate a return, please contact us at support@biopharma-australia.com. Once approved, we will provide you with return instructions and the shipping address. Items sent back without prior approval will not be accepted.

 

For questions regarding returns, please contact us at support@biopharma-australia.com.

2. Damages And Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect product. We will promptly evaluate the issue and resolve it.

3. Exchanges

The quickest method for exchanging an item is to return the product you have, and once the return is approved, make a separate purchase for the new product.

4. Australian Consumer Rights

Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to remedies if the goods fail to meet statutory guarantees.

5. Refunds

We will notify you once your returned item is received and inspected, and inform you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note, processing times may vary depending on your financial institution.

 

If more than 15 business days have passed since your refund approval and you have not yet received your refund, please contact us at support@biopharma-australia.com.